The maker of “Cyberpunk 2077,” one of this year’s most anticipated videogames, told players they could seek refunds because the initial version included bugs, a rare move for a major publisher and the latest mark on a project beset by launch delays.
CD Projekt Red, the developers of science-fiction epic Cyberpunk 2077, apologised for the state of the game in an open letter to players on Monday morning, and addressed accusations that they had misled customers by limiting pre-launch coverage to the version of the game built for powerful (and expensive) gaming PCs.
“We should have paid more attention to making it play better on PlayStation 4 and Xbox One,” the company said. The game, which retails for $59.99, is also playable on the latest generations of those consoles, PlayStation 5 and Xbox Series X, as well as on PCs and Stadia, Google’s streaming game service.
It is unusual for game publishers to suggest players seek out refunds for their big-budget releases. Typically companies will delay games riddled with problems to make fixes before letting them go on sale. One or two delays are relatively common, but not more. Still, players in recent years have come to expect games to debut with some imperfections and for developers fix those issues via post-release online updates.
Despite the problems, however, CDPR had much to celebrate about the launch. After eight years in development, the company announced on Friday that its revenue from digital pre-order sales alone had exceeded all of its production costs, as well as all marketing and promotional costs for the game this year. The company received 8 million pre-orders around the world, CDPR announced, three-quarters of which were for digital platforms, where its revenue share is higher than for physical sales.
Although fixes are on the way, the developer says that players are free to request refunds if they don’t want to wait.
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